royalmanila Privacy Policy – How We Handle Your Personal Information

When you create an account on royalmanila, we collect basic registration details such as your full name, date of birth, email address, and mobile number so we can verify your identity and keep your account secure. We also collect payment-related information — including your preferred payment method and transaction history — to process deposits and withdrawals in Philippine pesos accurately and without delay. As you use the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session timestamps to help us maintain platform stability and detect unusual activity. If you contact our support team, we may retain records of that communication to improve our service and resolve any follow-up concerns you may have. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under applicable Philippine regulations. All data collected is limited to what is genuinely necessary for the operation of the platform and the protection of our players. You may be asked to provide additional documentation if your account requires enhanced verification as part of our responsible gaming or anti-fraud procedures.

The personal data we collect is used primarily to operate your account, process your transactions, and deliver the gaming experience you expect from royalmanila on your mobile device or desktop browser. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — so you are always informed about activity on your account. Technical data helps our engineering team identify and fix performance issues, optimise the platform for Philippine mobile networks, and ensure that pages load quickly regardless of your connection speed. We may use aggregated, anonymised data to understand how players navigate the platform so we can improve game categories, payment flows, and support resources over time. We do not use your personal information to serve third-party advertisements, and we do not sell or rent your data to any external marketing companies. If we are required by Philippine law or a lawful authority to disclose certain information, we will comply with that obligation while notifying you to the extent permitted by law. Any use of your data beyond what is described in this Privacy Policy will only occur with your explicit consent.

royalmanila does not sell, trade, or transfer your personal information to outside parties for commercial purposes under any circumstances. We may share limited data with trusted third-party service providers — such as payment processors and identity verification partners — who assist us in operating the platform, provided that those parties agree to keep your information confidential and use it only for the specific purpose for which it was shared. These service providers are carefully selected and are required to maintain data security standards that are consistent with our own. In cases where we are legally obligated to share information with Philippine regulatory authorities or law enforcement agencies, we will do so in strict compliance with applicable data privacy laws. We may also share anonymised, aggregated statistics with business partners for research or platform improvement purposes, but this data cannot be used to identify any individual player. If royalmanila undergoes a business restructuring or acquisition, player data may be transferred as part of that process, and you will be notified in advance of any such change. We will never share your data with entities outside the Philippines without ensuring that equivalent data protection standards are in place.

We use cookies and similar tracking technologies to remember your login session, store your platform preferences, and ensure that the site functions correctly across different pages and visits. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on your next visit and reduce the need to log in repeatedly. We also use analytics cookies to understand which sections of the platform are most visited and how players move through the registration and deposit flows, so we can make those journeys smoother. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform such as staying logged in or remembering your game preferences. We do not use cookies to track your activity on other websites or to build advertising profiles. Third-party payment providers integrated into the platform may set their own cookies as part of the transaction process, and their use of those cookies is governed by their own privacy policies. By continuing to use royalmanila after being informed of our cookie practices, you consent to the use of cookies as described here.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format at any time. You may also request corrections to any inaccurate or outdated information in your account, and we will process such requests promptly to ensure your records remain up to date. If you wish to withdraw your consent for a specific use of your data, you may do so by contacting our support team, though this may affect your ability to use certain features of the platform. You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we may have. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating every inquiry with care and respect. To exercise any of these rights, please reach out to us through the support channels available on the platform.

We implement industry-standard security measures — including encryption, secure server infrastructure, and access controls — to protect your personal data from unauthorised access, disclosure, or misuse. All financial transactions on the platform are processed over encrypted connections to ensure that your payment details remain confidential at every step. Access to personal data within our organisation is restricted to staff members who need it to perform their specific job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit requirements applicable in the Philippines. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. We continuously review and update our security practices to address emerging threats and to maintain the trust you place in royalmanila.